Terms and conditions

KITCHEN forte

By placing your order, we have both entered into a legally binding agreement by which we agree to supply or supply and fit the goods specified on your order.

You acknowledge that you have carefully checked the chosen layout or customised design on your order and acknowledge that only the units and accessories specified on the order will be supplied by us.

You acknowledge that the layouts are not precise in dimensions, in the survey process we aim to ensure that the goods you have ordered fit in your room. Occasionally there may be alterations to the original layout which may result in the order value being amended. You will be notified of any amendments before you become responsible for them. PLEASE NOTE that any new layout(s) you sign for will replace any you have already agreed and will become the layout(s) we will deliver and fit to.

You agree to let our surveying department check the order to make sure that it is viable. We will notify you of the planned fit date after we have carried out the survey. In the unlikely event that our surveying department discovers that we cannot go ahead with this contract, we shall tell you why asap in writing and certainly within 21 days of you placing your order and at the same time we shall return to you the value of your order which you have paid and after that neither of us will have any liability to the other.

TERMS

Definitions"you"means the person who has placed the order via our online service; "us"and "we" means KITCHEN forte; "the goods" means the items specified above/overleaf; "the site" means the place where the goods are to be fitted (as specified above/overleaf); "the fitter" means the person we contract to fit the goods.
 
PLEASE READ THIS CONTRACT CAREFULLY AS WE WILL RELY ON THE TERMS SET OUT HERE  AND NEITHER WE NOR YOU CAN ALTER THEM WITHOUT THE AGREEMENT OF THE OTHER.
 
We agree to supply and fit the goods at the site, unless it is stated. If the supply or fitting of the goods is delayed by any circumstances beyond our reasonable control,we will let you know and arrange an alternative date with you asap.
 
We cannot be held liable for delay or failure to complete the works caused by events beyond our reasonable control, in those cases we will complete the works as soon as reasonably possible.
 
If we have agreed with you to arrange for the goods to be fitted, the following applies: 

You agree:

a) to make sure that the fitter has access to the site at reasonable times (between 8.30am and 6.30pm on weekdays) or otherwise as agreed by you and us;

b) to make sure that any re-routing or installation of plumbing(including water, radiators, drainage, gas, sewage and the like), or electrics, removal of existing furniture and carpets have been carried out to a good workman-like standard prior to the fitting date;
c) to make sure that the fitter can use the mains electricity supply from a standard 13A 240V socket free of charge, and that the supply is installed to the usual standards in force at the time;

d) that you will not make any material alterations in the rooms to befitted, and that in particular you have not installed, relocated or removed any fixed items that you have not told us about before we entered into the contract;

e)that you have permission to use any plans or drawings you supply to us;

f)to provide reasonable access to the room to be fitted (ladder access is not acceptable) to clear the room to provide sufficient working space for the fitter, and co-operate in reducing health and safety risks to an acceptable level.

ii)You confirm that you have told us of any particular features which you know about the site or its construction which may make the installation more difficult than we might reasonably expect. In particular, you acknowledge that you have checked the walls are sound.

iii)You are advised not to decorate rooms prior to installation in order to avoid minor incidental damage caused during installation.

6.Unless we have specifically mentioned otherwise, VAT has been included and charged at the applicable rate.

i) We may make improvements to the specifications of the goods (or minor cosmetic changes) or their installation before completion of the installation.

We will not make any significant changes without your agreement.

Changes to the order after survey, if we agree to make at your request, you will be notified shortly after the survey normally within 24hrs so as not to affect our usual lead times.

iii)For installation and safety purposes there may be a join in any material over 1,500mm.

i) You have the right to cancel your order within 14 days without giving any reason.

ii)The cancellation period will expire 14 days after the order is placed or extended until the survey is carried out.

iii)To exercise the right to cancel, you must inform us as soon as it is possible ( KITCHEN forte, 123 Cross street Sale, Chesire, M337JN telephone number 0161 2821513 , e-mail address admin@kitchenforte.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, e-mail).

iv) To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

v) If you cancel this contract within the cancellation period, we will reimburse a full refund unless you requested a survey during the cancellation period and the survey was conducted prior to receipt of your notification of cancellation.

vi) We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.vii)We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.
 
We guarantee goods, that we have supplied, against defects in manufacturing for 5 years after the completion of the work, the installation work is 1 year.
 
If you are not entirely satisfied with your purchase please contact us, If you remain unhappy with our final response you may be able to refer your complaint to the Furniture Ombudsman.
 
AS A CONSUMER YOU HAVE STATUTORY PROTECTION REGARDING FAULTY OR MISDESCRIBED GOODS OR INADEQUATE SERVICES SUCH AS INSTALLATION. THESE TERMS DO NOT AFFECT THOSE RIGHTS.
 
You have access to our privacy policy www.kitchenforte.co.uk/privacy 

KITCHEN forte, 123 Cross Street, Sale, Cheshire, M337JN